JMFA: 5 ways to increase account holder loyalty in 2019

John M. Floyd & AssociatesWith 2018 now in the past, it’s time to hit the restart button and look forward to the year ahead. According to John M. Floyd & Associates, there are five things credit unions can do to ensure they are providing reliable advice and resources that account holders need to maintain their financial well-being – and in the process, increasing member loyalty.

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Mellin writes comment letter on proposed amendments to NCUA’s bylaws

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In a recent letter to NCUA, New York Credit Union Association President/CEO William J. Mellin said New York’s credit unions were overwhelmingly in support of any amendments that give federally chartered credit unions more flexibility to discipline disruptive members.

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