Credit unions are reporting a notable increase in the number of trespassing and loitering incidents, according to the latest CUNA Mutual Group risk alert.
Along with potential security and workplace violence threats, trespassing and loitering incidents in ATM vestibules, credit union entrances and buildings can pose health and safety risks for members, customers and employees, according to the alert.
Loitering and trespassing causes security concerns and deters members, employees and visitors from entering the credit union property, building, or even using on-site services, and can also affect a credit union’s brand and reputation, according to the alert.
While the risk alerts suggesting “no trespassing” or “no loitering” signs, “[o]bviously, always treat those seeking shelter, or inhabitants of encampments with respect and compassion. No one wants to mistreat someone regardless of breaking the law.”
Credit unions can also consider the following risk mitigation tips:
- implement card mag stripe on door for unlocking entrances to ATM vestibules;
- place cameras, video surveillance, and/or security mirrors to monitor interior and exterior locations, and install video analytics or intelligent video software in your camera system;
- equip vestibules and entrances with emergency phone/button;
- use motion detection-based surveillance to trigger an alarm if a person is in the ATM vestibule longer than the average transaction time, and consider using an internal audio alarm (beeping) to be activated making it less desirable for extended visits;
- ensure safe lighting is used and clear of obstruction;
- ensure a clear site line into ATM vestibule and entrances;
- educate employees on how to treat sensitive situations such as requesting an individual to leave your premises and share tips for diffusing abusive visitors and/or situations.
- introduce ATM safety tips and precautions with your members; and
- schedule periodic patrol check-ins by law enforcement and/or security guards.
CUNA Mutual Group’s risk alerts, in addition to additional risk-prevention resources, may be accessed in their Protection Resource Center. Log-in is required.