Zoom agrees to new protections, safeguards in New York state

Illustration of a video conference screen with nine participants.

An agreement with Zoom Video Communications will provide security protections for more than 300 million meeting participants on the platform, according to New York Attorney General Letitia James.

As businesses, schools, religious institutions and other industries were forced to close, Americans overwhelmingly moved their day-to-day communications online, resulting in a surge in demand for Zoom’s free video communication services — and security issues.

Many users reported that their Zoom conferences were interrupted by uninvited participants seeking to disrupt the conference, dubbed “Zoombombing,” and privacy and data security issues were also reported, including Zoom’s lack of end-to-end encryption and the leakage of users’ personal information to other users without consent, according to a press release from James’ office last week.

The agreement with Zoom will protect New Yorkers and users nationwide by ensuring Zoom is compliant with New York state and federal laws and that Zoom provides services that are more secure, provide users with enhanced privacy controls and that protect users from abuse, the press release stated.

“Our lives have inexorably changed over the past two months, and while Zoom has provided an invaluable service, it unacceptably did so without critical security protections,” James said. “This agreement puts protections in place so that Zoom users have control over their privacy and security, and so that workplaces, schools, religious institutions, and consumers don’t have to worry while participating in a video call.”

The agreement with Zoom and the full press release can be accessed on the attorney general’s website.

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