After nearly 50 years as CEO, ServU Credit Union’s leader to retire

Nancy Williamson, ServU Credit Union CEO for 49 years, recently announced that she plans to retire at the end of 2021. Williamson is only the second CEO in the credit union’s 65-year history.

Williamson began her career at ServU as a loan file clerk while attending college. When she started, the credit union had assets of $500,000. After graduating from Elmira College with a degree in accounting, she became CEO at age 25. Today, the credit union has nearly 40,000 members, six branch offices, over 100 employees and assets exceeding $400 million.

During her career, Williamson oversaw the opening of seven new locations, multiple name changes and four mergers. She is a well-known public speaker, often teaching others about how to protect themselves and their accounts from fraud and scams. 

Williamson says her proudest achievement is building an organization that is different than the competition. “When you call our credit union, you get what we call the ServU advantage, a real person to answer the phone,” she said. “We do not determine your loan rate by your credit score, and our staff have a desire to anticipate your needs. Our members own this credit union and our mission is to exceed their expectations.” 

“I applaud Nancy Williamson for her nearly 50-year dedication to the credit union movement and consistently making strides to not only show members the credit union difference but to practice it every day,” said William J. Mellin, New York Credit Union Association president/CEO. “On behalf of all credit unions in New York, we congratulate you on your well deserved retirement. You will be missed.”

Keith Orfanides, ServU Credit Union’s current executive VP, will succeed Williamson as CEO. “The credit union is in a great financial position and my successor will undoubtedly carry this credit union forward” said Williamson. “He knows the culture and has been at ServU for over 31 years.”

Orfanides said it is his privilege to continue the great legacy that Williamson has established at ServU Credit Union. “Our staff will continue to work hard to fulfill our mission and exceed our members’ expectations,” he said.

ServU Credit Union currently has branch offices located in Painted Post, Corning, Bath, Hornell, Alfred and Dundee. The credit union was founded in 1956 by the employees of the Corning City School District, and over the years has grown to include every school district in Steuben and Allegany counties, over 600 business partners and a community charter for anyone living, working, worshiping or attending school in Yates County or the Town of Orange, Reading, Tyrone, Montour and Dix.

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