Webinar: Digitally engage in a secure and compliant way

Learn how Eltropy, the Association’s newest strategic partner, can help your credit union digitally engage in a secure and compliant way via text, video, audio, secure chat and social messaging in a complimentary webinar at 11 a.m. on April 25.

Being able to communicate with members has become ever-critical. Whether it’s to combat a rise in fraud, a rise in delinquencies, or to improve overall member experience, people expect to be able to communicate with their credit unions in a modern, digital way.

With Eltropy’s world-class digital communications platform, financial institutions can improve operations, engagement, and productivity.

Participants will discover:

  • The importance of improving member experience and expectations.
  • How smarter digital communication tools will can aide through a labor shortage.
  • Why secure and integrated digital channels help credit unions like yours fight fraud.
  • How text messaging can impact your collections department and more!

Participants will hear from the Eltropy team:

  • Phillip Duncan, who specializes in organizational alignment and “experience architecture,” the intentional stewardship of both the member and employee experience.
  • Tammy Washington, who brings over 20 years of experience working within the credit union realm with valuable insight into the call center, digital services, retail, sales and fraud functionalities.
  • Jonny Manousaridis, who brings his experience as a digital marketing professional in the financial tech space, coupled with his unique combination of content creation.

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