This week in the New York Minute, we’re celebrating one credit union professional’s recognition, upcoming webinars and courses from our system partners, charitable donations, and more! Get all the latest news from credit unions across New York in our weekly blog.
Susan Fogarty-Jacques Named 2025 “Women Who Mean Business” Honoree
We’re celebrating Susan Fogarty-Jacques, Chief Investment Officer of Broadview FCU, for being named a 2025 Women Who Mean Business honoree by the Albany Business Review. The recognition highlights dynamic female leaders whose work is transforming the Capital Region.
As Broadview’s first female CIO—a role held by fewer than 10% of women nationwide—Fogarty-Jacques has led the Wealth Management division to record-breaking growth, with net new assets rising 452% in one year. She also serves as President of Broadview Insurance Agency, where her empathetic, innovative leadership has deepened member relationships and expanded services.
Beyond the credit union, Fogarty-Jacques is a devoted community leader, serving on several nonprofit boards and committees. Her recognition honors not just her remarkable career, but her commitment to lifting others up and giving back.
The 2025 Women Who Mean Business class will be recognized this October. Congratulations to Susan on this well-deserved honor!
Upcoming Webinar: Will Your CU Be Ready When Siri Shops for Financial Products?
Join Clutch and TruStage on Tuesday, August 26 at 2:00 PM EST for a groundbreaking webinar exploring the future of member engagement in the age of AI.
Titled “Will Your Credit Union Be Ready When Siri Shops for Financial Products?”, this session brings together top industry voices, including leaders from Clutch, Plaid, Cornerstone Advisors, and Suncoast Credit Union, to examine how intelligent assistants, real-time payments, and hyper-personalized digital services are reshaping the financial landscape.
This conversation will equip your credit union with strategies to remain relevant, build trust, and compete in a rapidly changing ecosystem. Learn what it takes to stay indispensable as member expectations evolve.
Don’t miss this essential discussion. Click below to register and learn more!
Oswego County FCU Donates $2,500 to Oswego County Opportunities
Oswego County FCU is proud to present a $2,500 donation through its CU Cares Program to Oswego County Opportunities (OCO), a community-driven organization supporting individuals and families across the region.
OCO delivers essential services and programs that uplift vulnerable populations, strengthen families, and create pathways to opportunity. From housing support to health education and crisis response, their impact is wide-reaching and deeply rooted in community care.
Oswego County FCU’s donation reflects their ongoing mission to give back locally and champion organizations that make a lasting difference.
InfoSight360 Adds ECOA Course to Learning Management System
The InfoSight360 team has added another self-paced online course to its learning management system, the InfoSight360 Learning Academy!
The latest addition covers the requirements of the Equal Credit Opportunity Act (ECOA) and Regulation B. As shown on InfoSight360’s list of required compliance training, the National Credit Union Administration (NCUA) expects credit unions to provide Regulation B training to all employees involved in any aspect of taking, evaluating, or acting on a credit application. InfoSight360’s course is a perfect way for your credit union’s lending staff to complete this required training!
Participants in the ECOA course will learn about:
- The scope and coverage of the Act,
- Its prohibition against discrimination,
- Rules related to credit applications and the collection of monitoring information,
- Adverse action requirements,
- Rules related to providing appraisal copies, and
- Record retention requirements.
You can access the ECOA / Regulation B course by clicking on the InfoSight360 – Learning Academy link at the top of your InfoSight360 homepage. The course is priced at $175 and successful participants will receive a certificate of completion.
About the InfoSight360 Learning Academy
The InfoSight360 Learning Academy is an online learning management system available to help credit union staff members meet their required compliance training. Each course, specifically prepared to cover the most up-to-date compliance information, allows participants to learn at their own pace from the comfort of their office. InfoSight360’s Learning Academy will eventually include courses that cover all required compliance training for credit unions. Currently, the library contains courses that cover the Equal Credit Opportunity Act and the SAFE Act. For more information, contact the InfoSight360 team at info@infosight360.com.
Modernizing Indirect Auto Lending—The Value of eContracting
By Origence
In today’s digital-first world, car buyers are doing their homework—spending more than 13 hours researching vehicles online. However, when it comes time to finalize the deal, they’re still stuck in a paper-heavy process that can drag on for hours. The disconnect between digital expectations and outdated lending workflows isn’t just frustrating—it’s a missed opportunity.
Consider eContracting
Indirect auto lending has long been bogged down by manual paperwork, errors, and delays. As member expectations evolve and dealers demand faster funding, credit unions need to modernize. The solution? eContracting.
eContracting digitizes the loan contracting experience, allowing credit unions, dealers, and buyers to complete the loan contract electronically. However, it’s more than just a digital signature—it’s a smarter, faster, and more accurate way to close loans.
According to Wolters Kluwer’s 2024 Auto Finance Digital Transformation Index, eContracting adoption has jumped 37% in the past year alone and 138% since 2020. The industry is moving forward, and credit unions can’t afford to be left behind.
The real-world benefits
By moving from manual to digital workflows, credit unions unlock new efficiencies and strengthen relationships with key stakeholders.
For credit unions, eContracting streamlines operations, with fewer errors, and faster funding. Real-time validation reduces rework, and digital workflows mean more loans processed without adding staff.
For dealers: eContracting creates faster deal closures, fewer funding delays, and less back-and-forth. That means happier customers and results in stronger relationships between the credit union and dealer.
For members: eContracting creates a smoother, more transparent experience. Whether they sign at the dealership or from home, the process is quicker and more convenient—boosting satisfaction and loyalty.
Measuring what matters
To get the most out of eContracting, credit unions need to track the right metrics. Here are a few to keep an eye on:
- Time-to-fund: How quickly loans are funded after signing.
- Look-to-book ratio: The percentage of approved applications that turn into funded loans.
- Error rate: How often documents are missing or incorrect.
- Processing efficiency: Loans processed per staff member.
- Dealer satisfaction: Direct feedback from your partners.
By setting benchmarks and reviewing them regularly, credit unions can fine-tune their processes and maximize the return on their digital investment.
From implementation to optimization
eContracting shouldn’t be viewed as a one-time technology upgrade—but as a launchpad for ongoing digital transformation. Credit unions that treat it as a dynamic process, regularly measure its impact, and refine their approach will unlock stronger operations, better member experiences, and long-term growth.
Ready to modernize your indirect lending workflow? Contact us today to learn more.
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