This week in the New York Minute, we’re bringing you all the latest industry news from across the state! Explore upcoming educational events, see which credit union is supporting children’s health with a recent donation, and hear from the experts at TruStage. All this and more in this week’s blog!
Mark Your Calendar: Volunteer & Executive Leadership Conference
We’re excited to welcome credit union leaders and volunteers to the 2025 Volunteer & Executive Leadership Conference, taking place October 17–18 at Turning Stone Resort Casino in Verona, NY. This annual event offers two days of educational sessions, valuable networking opportunities, and presentations tailored to the unique needs of credit unions.
Important deadlines include:
Hotel Reservation: September 23 for hotel reservations and for
Event Registration: October 3.
Attendees who register by September 1 can receive $25 off using the discount code 2025FALLVOLUNTEER.
Don’t miss this chance to brush up on the latest industry updates and connect with peers from across New York. Learn more and register on the event page!
Teachers FCU Donates $150,000 to Nicklaus Children’s Hospital Foundation
Teachers Federal Credit Union has made a generous $150,000 donation to the Nicklaus Children’s Hospital Foundation, supporting vital pediatric care, research, and family services. With branches in Tampa and Naples, Teachers FCU is deeply committed to serving communities both in New York and Florida.
Nicklaus Children’s Hospital, South Florida’s only licensed specialty hospital exclusively for children, is nationally recognized for excellence in pediatric medicine and houses one of the region’s largest pediatric teaching programs. Teachers FCU’s contribution will help expand life-saving treatments and resources for children and families when they need them most.
We applaud Teachers FCU for their ongoing commitment to improving lives through meaningful community partnerships.
Register Today: Upcoming InfoSight360 Webinar Series
This fall, InfoSight360 is offering a robust lineup of webinar series to help you maximize their powerful compliance platform. Whether you’re a new user or looking to sharpen your skills, there’s a session for everyone—and all webinars are free to attend with registration.
Series include:
InfoSight360 Essentials (Sept. 3, 10, 25)
Business Continuity Planning (Sept. 15; Oct. 2, 20, 30)
CU PolicyPro/RecoveryPro Content (Nov. 4, 13)
These interactive sessions will cover everything from assignments and administrator tools to business continuity best practices and ongoing content management. To learn more and save your spot, click below!
Creating a member-first lending experience: Inside TruStage’s new digital purchase journey
By Corrin Maier, Vice President, Lending Payment Protection, TruStage
A key challenge for credit unions is helping members manage financial concerns. The recent TruStage™ consumer lending preferences study shows 85% of consumers express concern that life events could impact their ability to repay loans, and 73% of consumers report experiencing at least one financial hardship.¹
Offering payment protection within digital loan applications in a simple and effective manner to support members’ needs has proven to be another obstacle. Many credit unions are skeptical that efforts to integrate payment protection in loan workflows could be costly, be time consuming and disrupt their greater digital transformation.
In today’s lending landscape, even small moments in the member journey can make or break protection uptake. That’s why more credit unions are rethinking how — and when — they introduce payment protection.
A scalable solution, designed to be simple to adopt
TruStage Lending continues to overcome legacy pain points like limited integration capabilities and relying on face-to-face conversations to promote offers. Our new digital purchase journey solution helps deliver a consistent multichannel experience for members that is designed to fit seamlessly into credit unions’ workflows through an application programming interface (API) without complex integrations or constant updates.
During the purchase journey, members are empowered to view eligible loan payment protection offers, compare benefits and express interest — all within their digital loan application. Inputs are also automatically integrated into the loan origination system (LOS) and loan documents, eliminating the need to rekey information.
- 97 % of credit unions would recommend TruStage’s digital purchase solution.²
- 95 % of credit union partners reported a seamless implementation process.²
Turning member feedback into a meaningful purchase journey
Nearly 70% of borrowers say they’re more open to credit union payment protection products than in previous years, and 96% prefer to learn about them before finalizing a loan.¹ This further highlights the valuable opportunity to introduce integrated payment protection in a way that feels timely, relevant and member-centric.
Offering payment protection during the digital loan application process creates a straightforward experience for members to learn more about different products and express interest in offers at a time that works for them. With a design focused on accommodation, credit unions can also serve the diverse needs of all their members with the ability to offer debt protection, credit insurance, GAP and mechanical repair coverage (MRC) through the purchase journey.
Small shifts, big impact on protection adoption
By adopting innovative solutions and targeting key challenges, credit unions could enhance their lending operations and deliver value to members now. Today, more than 650 credit unions are integrating payment protection into over 3 million loan applications with TruStage’s solution, helping drive stronger engagement and better member outcomes.³
Educational content and timely offer placement have led to a 13% increase in payment protection elections and a 25% selection rate among online members — reinforcing the power of well-informed choices.⁴
By including payment protection in the digital loan application, credit unions could evolve their lending operations and support their members’ ever-changing needs. Visit our integrated payment protection page to explore more benefits of our purchase journey.
¹TruStage. 2025 Consumer Lending Preferences Study. 2025, March.
²TruStage. Integrated Experience Credit Union Survey. 2023, January – September.
³TruStage. Internal data. 2025.
⁴TruStage. Lending Media Program May Campaign Results. 2023, May – June.
TruStage™ is the marketing name for TruStage Financial Group, Inc. its subsidiaries and affiliates. Securities distributed by CUNA Brokerage Services, Inc., member FINRA/ SIPC, a registered broker/dealer, 2000 Heritage Way, Waverly, IA, 50677. Investment and insurance products are not federally insured, may involve investment risk, may lose value and are not obligations of or guaranteed by any depository or lending institution. All guarantees are based on the claims paying ability of the underwriting company. Insurance products are issued by CMFG Life Insurance Company, MEMBERS Life Insurance Company, CUMIS Insurance Society Inc., CUMIS Specialty Insurance Company Inc., American Memorial Life Insurance Company, and Union Security Insurance Company.
Please view these important product-specific disclosures:
Consumer Insurance | Annuities | Preplanning | Lending | Retirement | Business Protection
Corporate Headquarters 5910 Mineral Point Road, Madison WI 53705 © TruStage. All Rights Reserved. LPS-8175091.1-0725-0827
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