This week in the New York Minute, we’re celebrating one credit union professional’s recognition, upcoming webinars and courses from our system partners, charitable donations, and more! Get all the latest news from credit unions across New York in our weekly blog.

Susan Fogarty-Jacques Named 2025 “Women Who Mean Business” Honoree

We’re celebrating Susan Fogarty-Jacques, Chief Investment Officer of Broadview FCU, for being named a 2025 Women Who Mean Business honoree by the Albany Business Review. The recognition highlights dynamic female leaders whose work is transforming the Capital Region.

As Broadview’s first female CIO—a role held by fewer than 10% of women nationwide—Fogarty-Jacques has led the Wealth Management division to record-breaking growth, with net new assets rising 452% in one year. She also serves as President of Broadview Insurance Agency, where her empathetic, innovative leadership has deepened member relationships and expanded services.

Beyond the credit union, Fogarty-Jacques is a devoted community leader, serving on several nonprofit boards and committees. Her recognition honors not just her remarkable career, but her commitment to lifting others up and giving back.

The 2025 Women Who Mean Business class will be recognized this October. Congratulations to Susan on this well-deserved honor!

Upcoming Webinar: Will Your CU Be Ready When Siri Shops for Financial Products?

Join Clutch and TruStage on Tuesday, August 26 at 2:00 PM EST for a groundbreaking webinar exploring the future of member engagement in the age of AI.

Titled “Will Your Credit Union Be Ready When Siri Shops for Financial Products?”, this session brings together top industry voices, including leaders from Clutch, Plaid, Cornerstone Advisors, and Suncoast Credit Union, to examine how intelligent assistants, real-time payments, and hyper-personalized digital services are reshaping the financial landscape.

This conversation will equip your credit union with strategies to remain relevant, build trust, and compete in a rapidly changing ecosystem. Learn what it takes to stay indispensable as member expectations evolve.

Don’t miss this essential discussion. Click below to register and learn more!

Oswego County FCU Donates $2,500 to Oswego County Opportunities

Oswego County FCU is proud to present a $2,500 donation through its CU Cares Program to Oswego County Opportunities (OCO), a community-driven organization supporting individuals and families across the region.

OCO delivers essential services and programs that uplift vulnerable populations, strengthen families, and create pathways to opportunity. From housing support to health education and crisis response, their impact is wide-reaching and deeply rooted in community care.

Oswego County FCU’s donation reflects their ongoing mission to give back locally and champion organizations that make a lasting difference.

InfoSight360 Adds ECOA Course to Learning Management System

The InfoSight360 team has added another self-paced online course to its learning management system, the InfoSight360 Learning Academy!

The latest addition covers the requirements of the Equal Credit Opportunity Act (ECOA) and Regulation B. As shown on InfoSight360’s list of required compliance training, the National Credit Union Administration (NCUA) expects credit unions to provide Regulation B training to all employees involved in any aspect of taking, evaluating, or acting on a credit application. InfoSight360’s course is a perfect way for your credit union’s lending staff to complete this required training!

Participants in the ECOA course will learn about:

• The scope and coverage of the Act,
• Its prohibition against discrimination,
• Rules related to credit applications and the collection of monitoring information,
• Adverse action requirements,
• Rules related to providing appraisal copies, and
• Record retention requirements.

You can access the ECOA / Regulation B course by clicking on the InfoSight360 – Learning Academy link at the top of your InfoSight360 homepage. The course is priced at $175 and successful participants will receive a certificate of completion.

About the InfoSight360 Learning Academy
The InfoSight360 Learning Academy is an online learning management system available to help credit union staff members meet their required compliance training. Each course, specifically prepared to cover the most up-to-date compliance information, allows participants to learn at their own pace from the comfort of their office. InfoSight360’s Learning Academy will eventually include courses that cover all required compliance training for credit unions. Currently, the library contains courses that cover the Equal Credit Opportunity Act and the SAFE Act. For more information, contact the InfoSight360 team at info@infosight360.com.

Modernizing Indirect Auto Lending—The Value of eContracting

By Origence

In today’s digital-first world, car buyers are doing their homework—spending more than 13 hours researching vehicles online. However, when it comes time to finalize the deal, they’re still stuck in a paper-heavy process that can drag on for hours. The disconnect between digital expectations and outdated lending workflows isn’t just frustrating—it’s a missed opportunity.

Consider eContracting
Indirect auto lending has long been bogged down by manual paperwork, errors, and delays. As member expectations evolve and dealers demand faster funding, credit unions need to modernize. The solution? eContracting.

eContracting digitizes the loan contracting experience, allowing credit unions, dealers, and buyers to complete the loan contract electronically. However, it’s more than just a digital signature—it’s a smarter, faster, and more accurate way to close loans.

According to Wolters Kluwer’s 2024 Auto Finance Digital Transformation Index, eContracting adoption has jumped 37% in the past year alone and 138% since 2020. The industry is moving forward, and credit unions can’t afford to be left behind.

The real-world benefits
By moving from manual to digital workflows, credit unions unlock new efficiencies and strengthen relationships with key stakeholders.

For credit unions, eContracting streamlines operations, with fewer errors, and faster funding. Real-time validation reduces rework, and digital workflows mean more loans processed without adding staff.

For dealers: eContracting creates faster deal closures, fewer funding delays, and less back-and-forth. That means happier customers and results in stronger relationships between the credit union and dealer.

For members: eContracting creates a smoother, more transparent experience. Whether they sign at the dealership or from home, the process is quicker and more convenient—boosting satisfaction and loyalty.

Measuring what matters
To get the most out of eContracting, credit unions need to track the right metrics. Here are a few to keep an eye on:

• Time-to-fund: How quickly loans are funded after signing.
• Look-to-book ratio: The percentage of approved applications that turn into funded loans.
• Error rate: How often documents are missing or incorrect.
• Processing efficiency: Loans processed per staff member.
• Dealer satisfaction: Direct feedback from your partners.

By setting benchmarks and reviewing them regularly, credit unions can fine-tune their processes and maximize the return on their digital investment.

From implementation to optimization
eContracting shouldn’t be viewed as a one-time technology upgrade—but as a launchpad for ongoing digital transformation. Credit unions that treat it as a dynamic process, regularly measure its impact, and refine their approach will unlock stronger operations, better member experiences, and long-term growth.

Ready to modernize your indirect lending workflow? Contact us today to learn more.

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The latest edition of the New York Minute has credit union updates from across the state! From supporting children’s hospitals to hosting programs for youth and more, catch up on everything you missed this week in our weekly blog!

Teachers FCU Donates to Cohen Children’s Medical Center

Teachers Federal Credit Union has made a transformational $500,000 donation to Cohen Children’s Medical Center, a leading pediatric hospital in New York. This major gift supports life-saving treatments and critical care for children across the tri-state area.

The contribution was made possible through the collective efforts of Teachers’ members, business partners, and staff. This donation reaffirms Teachers FCU’s deep commitment to advancing health, hope, and healing in the communities it serves.

Sunmark Credit Union Hosts Career Development Program for Girls Inc.

Sunmark Credit Union recently welcomed 6th and 7th-grade participants from Girls Inc. for an empowering “Ignite!” career development experience. Hosted at the Latham Financial Center, the event introduced students to diverse financial careers through a panel of women leaders, a speed networking session, and a behind-the-scenes tour of Sunmark’s operations.

The program is part of Sunmark’s “Summer of Kindness” and ongoing efforts to uplift communities through education and inclusion. “We’re helping to spark curiosity, and a sense of possibility,” said Audrey Stone, VP of the Sunmark Charitable Community Foundation.

Reminder: TruStage’s Discovery Conference is Thursday, August 7

There’s still time to register for TruStage’s Discovery 2025, the premier virtual event for credit union professionals, happening Thursday, August 7. The free, full-day conference will feature thought leaders like Zack Kass, Steve Rick, and Seth Mattison on topics ranging from AI and lending innovation to fraud prevention and economic outlooks.

Whether you’re looking to future-proof your organization or explore new non-interest income streams, Discovery 2025 delivers actionable insights you won’t want to miss. Secure your spot today.

New York State COVID-19 Paid Sick Leave Ends July 31

New York’s COVID-19-specific paid sick leave law will officially expire on July 31. Originally enacted in 2020, the legislation ensured workers received protected leave when affected by quarantine or illness. Moving forward, New Yorkers will still be able to access time off under the broader Paid Sick Leave and Paid Family Leave laws.

Employers, such as credit unions, are not required to take additional action when the law sunsets, but should remain aware of continuing obligations under other state mandates.

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This week, the New York Minute is filled to the brim with exciting news from the credit union industry! From visits with a state senator to fundraising efforts to fight hunger to regional recognitions and more, we’re bringing you the latest news from across the state.

Credit Unions Statewide Host Visits With Senator James Sanders, Jr.

In a strong show of support for the credit union movement and the communities they serve, New York State Senator James Sanders, Jr. (D-10), Chair of the Senate Committee on Banks, recently completed a series of visits to credit unions across the state. These visits provided an invaluable opportunity to engage in meaningful dialogue about improving the financial well-being of New Yorkers.

Senator Sanders met with leadership teams and staff at each stop, discussing the unique challenges and opportunities facing credit union members and their communities. Topics included expanding access to affordable financial services, promoting financial literacy, and advocating for legislative policies that empower local economies and support underserved populations.

These positive conversations underscored the critical role credit unions play in fostering economic resilience and inclusion throughout the state. The Senator expressed appreciation for the work being done at the grassroots level and reaffirmed his commitment to championing the credit union mission in Albany.

A special thank you to the following credit unions for warmly hosting Senator Sanders and contributing to these productive exchanges: First Source FCU in New Hartford, Sidney FCU in Cicero, ESL FCU in Rochester, and Western New York FCU in West Seneca.

Broadview FCU & WTEN-TV Raise $200K to Fight Hunger

Broadview Federal Credit Union and WTEN-TV have once again united for a powerful cause—raising $200,000 for Capital Region food pantries. This successful campaign brought together key community partners, including BBL, CDPHP, CDTA, DeCrescente Distributing, National Grid, the Tri-City ValleyCats, Nigro Properties, Tri-City Rentals, and the Times Union Media Group.

The funds raised will provide vital support to local food pantries, ensuring no neighbor in the Capital Region goes hungry. Broadview’s community-first commitment continues to make a lasting impact, and this initiative is a testament to the strength of partnership and purpose.

Mid-Hudson Valley FCU voted “Best Credit Union” for 5th Consecutive Year

Mid-Hudson Valley Federal Credit Union (MHV) has once again claimed the title of “Best Credit Union” in the Chronogrammies Reader’s Choice Awards—for the fifth year running!

This annual recognition from Chronogram celebrates standout local businesses across the Hudson Valley. With more than 350,000 votes cast across 278 categories, MHV’s consistent win highlights the strong trust and loyalty built with members and communities.

Congratulations to the entire MHV team for their continued excellence and outstanding service.

Inclusiv Launches “Business Forward” Lending Program

Inclusiv has unveiled Business Forward, a major initiative to expand access to capital for small businesses across New York State. Backed by a $5 million investment from Empire State Development through the State Small Business Credit Initiative (SSBCI), the program enables loans from $50,000 to $500,000 via CDFI credit unions.

This effort will directly benefit underserved entrepreneurs by connecting them with affordable capital and technical support. Inclusiv is partnering with Member Business Financial Services (MBFS) to streamline the lending process and aims to purchase more than $15 million in small business loans from CDFI credit unions—freeing up capacity for even more impact.

This initiative is part of Inclusiv’s broader Small Business Capital Initiative and reflects a scalable model for national replication.

Register Now: Free BSA Training Webinar

Need to complete your annual Bank Secrecy Act (BSA) training? The Association is offering a complimentary webinar that satisfies the federal requirement for credit union employees.

This session will cover:

• BSA & OFAC compliance basics
• Red flags for suspicious activity
• Required policies and reporting procedures

Whether you’re in compliance, operations, or member services, this training is essential to staying up to date and fulfilling regulatory expectations.

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In the latest edition of our New York Minute, we’re showcasing news features from credit union leaders and recent events that supported service members. Then, mark your calendar for a unique fundraising webinar! Get the latest credit union updates in our weekly blog.

Eric Hepkins Featured on WRGZ to Discuss the Power of Credit Unions

Eric Hepkins, CEO of Cornerstone Community FCU and Chairman of the Association’s Board, recently sat down with Kevin Sylvester on WGRZ to spotlight the impact of the credit union movement in Western New York. In the segment, Hepkins discusses why credit unions offer a people-first approach to banking and why now is a great time to make the switch.

The conversation highlights how credit unions support local communities, reinvest in their members, and provide personalized financial solutions that traditional banks often can’t match.

Watch the full segment here:

AmeriCU Celebrates 13 Years of Salute to the Troops Tribute Concert

AmeriCU Credit Union marked its 13th Salute to the Troops Tribute Concert at FortDrum’s Mountainfest with a powerful night of music, community, and gratitude. Held on June 26, the free event honored the 10th Mountain Division and featured country star Chase Rice, Priscilla Block, and the 10th Mountain Division Band.

Thousands of service members, families, and supporters came together for an unforgettable celebration, reinforcing the community’s deep appreciation for those who serve.

Webinar: Join CU4Kids to Learn About ATM Fundraising

Looking for an easy way to make a big difference? Join Credit Unions for Kids on July 31 at 2:00 p.m. ET for a webinar on ATM fundraising. Learn how you can generate significant funds for Children’s Miracle Network Hospitals by increasing your ATM surcharge, even slightly.

If your credit union uses Velera or Fiserv, both providers are waiving fees for this fundraising initiative and removing any cost barriers to participation. Hear from CU leaders who’ve made it work and see how this small adjustment can create lasting local impact.

Learn more and register below!

First Choice Financial FCU Donates to Leatherstocking Honor Flight

First Choice Financial FCU is showing up for veterans by donating $1,500 to the Leatherstocking Honor Flight. The funds, presented to Don Wicksell of the Salute to Service Veterans Coalition, will help local veterans travel to Washington, D.C., to visit memorials built in their honor.

The donation was made possible through a May fundraising campaign supported by the generosity of First Choice Financial members and staff.

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This week in the New York Minute, credit unions across the state are starting new chapters with recently revealed rebrands and newly appointed CEOs. Additionally, credit unions are supporting their community through their work with local nonprofits. Get this week’s news from across New York in our latest blog!

CFCU Community Credit Union Debuts New Identity as Beginnings Credit Union

CFCU Community Credit Union has officially reintroduced itself as Beginnings Credit Union as of July 1. The new name marks a significant milestone in the credit union’s evolution and reflects its mission to support members through life’s many fresh starts and financial journeys.

Aesthetic updates are underway across the credit union’s 17 locations, including former CORE branches in Syracuse. Members will continue to enjoy uninterrupted service, along with enhanced digital tools, including the updated Beginnings app.

With $1.4 billion in assets and nearly 77,000 members, Beginnings Credit Union remains one of the largest and most trusted credit unions in New York State.

United Nations FCU Announces the Retirement of President & CEO

The United Nations Federal Credit Union (UNFCU) Board of Directors has appointed Pamela Agnone as its new President and CEO, following the retirement of longtime leader John Lewis. Agnone, previously Executive Vice President, steps into the role with more than 30 years of experience in financial services.

Under Lewis’s leadership since 2021, UNFCU saw significant growth, expanding assets from $6.8 billion to over $9.7 billion and growing membership by nearly 100,000. Agnone brings a strong legacy of leadership, having overseen key areas including lending, operations, marketing, and member service.

The credit union continues to serve over 255,000 members in more than 200 countries and territories worldwide.

Reliant Credit Union Donates to Greater Rochester Habitat for Humanity

Reliant Credit Union recently made a charitable donation to support affordable housing in their neighborhood! The credit union donated $2,500 to Greater Rochester Habitat for Humanity to support the organization’s mission of building affordable housing and revitalizing neighborhoods. The donation was presented during a volunteer event where Reliant staff helped on-site with construction efforts.

Reliant Credit Union continues to make an impact across Monroe, Ontario, and Wayne counties, both financially and through service. Kudos to Reliant for the positive impact they’re making in their community!

MCU Foundation Participates in Repack Event in Brooklyn

The MCU Foundation and Municipal Credit Union recently teamed up with City Harvest at the Cohen Community Food Rescue Center in Brooklyn for a “Repack” volunteer event. MCU volunteers helped sort and pack nearly 4,200 bags of fresh produce, including apples and corn, for distribution to food pantries across New York City.

The event supports City Harvest’s mission to rescue and deliver millions of pounds of food annually to New Yorkers facing hunger. MCU Foundation’s commitment to providing basic necessities aligns with its broader goal to “eliminate poverty—one New Yorker at a time.” Thank you to Municipal Credit Union and the Foundation for the work they’re doing to support food pantries in New York City!

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